FAQs

General Service & Support

What types of packaging machines do you support?

We provide service and support for all machines supplied by Asian Packing Machinery, including Vertical Form Fill Seal (VFFS) machines, Horizontal Flow Wrap (HFFS) machines, weighing systems, auger fillers, cup fillers, piston fillers, and integrated packaging lines. Support is available only for machines supplied or approved by us.

Do you provide installation and commissioning support?

Yes. We offer installation, commissioning, and trial-run support to ensure the machine is set up correctly and operates as per specifications. This includes mechanical setup, electrical connections, and basic operator guidance.

Do you provide operator training?

Yes. Operator training is provided during commissioning. Training typically covers:

Machine operation basics
Safety procedures
Product changeover
Routine cleaning and maintenance

Advanced training or refresher sessions can be arranged on request.

What products can your machines handle?

Our machines are designed to handle a wide range of products, including:

Snacks, namkeen, chips, fryums
Grains, pulses, rice, sugar, spices
Sticky and free-flow powders
Liquids and semi-liquids (oil, shampoo, honey, paste)
Solid products (biscuits, candies, bars, soaps)

Product compatibility depends on the machine model and filling system.

How do I know which machine is right for my product?

Machine selection depends on:

Product type (solid, powder, liquid, granule)
Packaging format (pillow pouch, gusset, flow wrap, sachet)
Target speed and output
Packing weight range

Our team evaluates these parameters before recommending a suitable model.

Technical & Maintenance

What kind of maintenance do your machines require?

Routine maintenance includes:

Regular cleaning of product-contact parts
Lubrication of moving components
Periodic inspection of sealing jaws, belts, and sensors

A detailed maintenance schedule is provided with every machine.

Are spare parts easily available?

Yes. We maintain ready stock of critical spare parts for standard machines. Wear parts such as sealing jaws, belts, sensors, heaters, and pneumatic components are readily available.

Do you use standard electrical and pneumatic components?

Yes. Our machines use industry-standard electrical, PLC, pneumatic, and control components, making servicing and replacement easier and reducing long-term downtime.

Can your machines be upgraded in the future?

Certain upgrades are possible depending on the machine model, such as:

Adding batch coding devices
Gas flushing units
Conveyor systems
Change of filling systems (in some models)

Upgradability is assessed case-by-case.

What power and air requirements are needed?

Power and compressed air requirements vary by model. Typical requirements include:

Single-phase or three-phase power supply
Compressed air between 5–6 bar

Exact requirements are specified in the technical documentation of each machine.

Troubleshooting & Support

What support options are available after installation?

We offer:

Phone and video-call support
Remote troubleshooting guidance
On-site service visits (where applicable)

Support scope depends on warranty and service agreements.

What should I do if my machine stops during operation?

First, follow the basic troubleshooting steps provided in the manual:

Check power supply and air pressure
Verify safety sensors and emergency stop
Inspect film alignment and sealing area

If the issue persists, contact our service team with the machine model and issue details.

Do you provide annual maintenance contracts (AMC)?

Annual maintenance or extended service support can be arranged upon request, depending on location and machine type.

Are your machines compliant with food safety requirements?

Machines supplied for food applications use SS 304 contact parts and are designed for easy cleaning, making them suitable for food packaging when used as recommended.

How long does it take to get service support?

Response time depends on:

Nature of the issue
Location of the machine
Availability of service engineers

We aim to provide quick remote assistance first to minimize downtime.

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